How Clark-Reliance answers 53 technical questions a month without adding headcount
Clark-Reliance, a century-old industrial instrumentation manufacturer, uses a Chatonbo AI assistant to answer 53 technical customer questions a month on clarkreliance.com, around the clock.
“We are very happy with the service the bot is providing.”
— Victoria Weber, Marketing Manager, Clark-Reliance
The problem
Clark-Reliance manufactures level instrumentation and sight flow indicators. Its buyers are engineers with specific technical questions, many asking from other time zones, and every unanswered question is a stalled quote sitting in an inbox.
The setup
Chatonbo crawled clarkreliance.com and trained itself on the product documentation and pages. No conversation scripts were written. Setup to live took under a day.
The results
The assistant answers 53 customer questions a month directly on the site, around the clock. Questions it cannot answer are captured with the visitor’s email and handed to the team, so nothing technical falls through.
Why it matters
Clark-Reliance is not an online store. The same self-training setup that powers e-commerce assistants works on any website with substantive product content, including industrial B2B where a single answered question can be worth a six-figure order.
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