AI Chatbot for
BigCommerce
Chatonbo is an AI chatbot for BigCommerce. You add one script through Storefront, Script Manager, Create a Script, set the location to Footer and the pages to All pages, and an assistant trained on your product and policy pages answers shoppers, captures leads, and replies in 50+ languages, 24/7. Setup takes about 2 minutes, there is a free plan, and you never touch your Stencil theme.
How to install the chatbot on BigCommerce
BigCommerce has a built-in Script Manager for exactly this. The script lives outside your theme, so it stays in place through theme updates and redesigns.
Copy your script tag
In the Chatonbo dashboard, open your bot and copy the one-line embed code. It already contains your bot ID.
Open Storefront > Script Manager
In the BigCommerce control panel, go to Storefront, then Script Manager, and click Create a Script.
Set the placement
Name it Chatonbo. Location on page: Footer. Select pages where script will be added: All pages. Script category: Essential. Script type: Script. Paste the tag into the Script contents box.
Save
Click Save. The assistant loads on every storefront page immediately, with no theme file edits and no Stencil rebuild.
<script src="https://chatonbo.com/widget/chatonbo-widget.js" data-bot-id="YOUR_BOT_ID"></script>Script Manager is part of the BigCommerce control panel and survives theme changes. If you run more than one storefront, add the script on each storefront where you want the assistant.
What the assistant can do on BigCommerce
The assistant is trained on your crawled storefront: product pages, categories, shipping, returns, and FAQs. Here is what that covers on BigCommerce.
Answers from your own pages
Paste your BigCommerce store address and the assistant crawls your pages: services, pricing, policies, FAQs, opening hours, shipping and returns. Every answer comes from your content, and when something is not on your site it says so instead of guessing.
Product questions from crawled catalog pages
The crawler reads your BigCommerce product and category pages. Shoppers can ask about specs, materials, sizes, compatibility, and which product fits their need, and the assistant answers from those pages and links to the right product.
Lead capture with the full transcript
When a visitor wants a quote, a callback, or a follow-up, the assistant asks for a name, email, and phone number and saves the lead with the whole conversation in your dashboard. Leads can also be forwarded by email or webhook to your CRM.
50+ languages, automatically
Visitors write in their own language and the assistant answers in it: English, Spanish, French, German, Portuguese, Hebrew, Arabic, Japanese, and 50+ more. Nothing to configure, one script for every language your BigCommerce store serves.
Human handoff when it matters
If a visitor asks for a person, the assistant points them to the Talk to a human link in the chat. With live chat switched on, your team joins the same conversation. Otherwise the assistant collects their details so you can follow up.
Looks native on BigCommerce
Choose the colors, position, welcome message, assistant name, and avatar so the chat matches your BigCommerce store. It sits over any Stencil theme, Cornerstone included, without changing a single template file.
What is not available on BigCommerce
Order lookup (“where is my order?”) and add-to-cart inside the chat are features of the Chatonbo Shopify app, which reads live store data. They are not available on BigCommerce. Here the assistant works from your crawled pages: it answers product and policy questions and captures the lead, but it cannot check an order or put an item in the cart.
Live on your BigCommerce store in minutes
Create and train your assistant
Sign up for Chatonbo and paste your BigCommerce store address. The assistant crawls your pages and learns your business in about 2 minutes. Add PDFs, FAQs, or typed answers whenever you want it to know more. Then copy your one-line script tag.
Add it in Script Manager
In BigCommerce, go to Storefront > Script Manager > Create a Script. Choose Footer and All pages, paste the tag, and save. The assistant loads on every storefront page.
Go live and capture leads
The assistant greets visitors, answers from your knowledge base, captures leads, and hands off to your team when needed, 24/7 in 50+ languages. Review every conversation and lead in the Chatonbo dashboard.
in orders over seven weeks from shoppers who talked to the assistant first, at one US massage chair store.
That store runs on Shopify, and your numbers will depend on your traffic and prices. The mechanism is the same on BigCommerce: answer the question that is blocking the decision at the moment it is asked, and capture the visitor when the answer needs a person.
Where it helps a BigCommerce store
BigCommerce stores tend to have deep catalogs and considered purchases. That is where a pre-sale question, answered instantly, moves the sale.
Product discovery
Shoppers describe what they need in plain language and the assistant narrows it down from your crawled catalog, then links them to the product page.
Pre-sale policy questions
Shipping times, returns, warranties, and payment options answered from your own policy pages, so a shopper does not leave to email you.
High-ticket and B2B
For quotes, bulk pricing, and wholesale inquiries, the assistant qualifies the buyer, captures their details, and passes the transcript to your sales team.
Spec-heavy catalogs
Parts, electronics, and equipment: the assistant answers compatibility and specification questions from the product page rather than making shoppers hunt through tabs.
After-hours support
Most questions arrive when nobody is on shift. The assistant answers them at 2am in the shopper's language and leaves you a lead if a person is needed.
Multi-storefront brands
One Chatonbo account, one script per storefront. Each storefront can have its own assistant trained on its own pages.
Why BigCommerce merchants choose Chatonbo
No developer needed
Add one script in Storefront > Script Manager. No Stencil edits, no theme uploads, no app to approve. If you can edit your BigCommerce store, you can add Chatonbo.
Free plan, then $19 or $59 a month
Start on the free plan. Pro is $19/month with 5,000 conversations, Business is $59/month with 10,000. Paid plans come with a 30-day free trial, and you can cancel anytime from the dashboard.
Powered by GPT-5.4
The assistant runs on the latest OpenAI model. It understands context, follows your instructions, and keeps answers grounded in your own pages rather than general knowledge.
One widget for every platform
Chatonbo has official apps for Shopify and Wix and a WordPress/WooCommerce plugin. On BigCommerce the same widget installs with one script tag, so the dashboard, knowledge base, and lead inbox are identical.
Frequently asked questions
How do I add an AI chatbot to my BigCommerce store?
Copy the one-line Chatonbo script tag from your dashboard. In the BigCommerce control panel go to Storefront > Script Manager > Create a Script, set Location on page to Footer and pages to All pages, paste the tag into the Script contents box, and save. The assistant loads on every page in about 2 minutes.
Do I need to edit my Stencil theme?
No. Script Manager injects the tag outside your theme files, so nothing in Cornerstone or your custom theme changes and the assistant stays in place when you update or switch themes.
Can the chatbot answer questions about my products?
Yes. The crawler reads your product and category pages, so the assistant can answer spec, size, material, and compatibility questions and link shoppers to the right product. It works from crawled pages, so re-crawl from the dashboard after large catalog changes.
Can it look up orders or add items to the cart?
Not on BigCommerce. Order lookup and add-to-cart inside the chat are features of the Chatonbo Shopify app, which reads live store data. On BigCommerce the assistant answers from your crawled pages and captures the shopper's details when an order question needs a person.
Will it slow down my storefront?
The widget loads asynchronously after your page content, so it does not block rendering, and it has minimal impact on Core Web Vitals.
How much does it cost?
There is a free plan. Pro is $19 per month with 5,000 conversations, and Business is $59 per month with 10,000 conversations. Paid plans include a 30-day free trial, and you can cancel anytime from the dashboard.
Answer the question before the shopper leaves
Free plan to start. Paid plans come with a 30-day free trial. Setup takes about 2 minutes.