AI Chatbot for Law Firms
Capture qualified leads while you are in court. The AI answers practice area questions, screens inquiries, and books consultations 24/7.
Free plan. Pro $19/month, Business $59/month, 30-day trial on paid plans. Setup takes about 2 minutes from your website URL.
What does an AI chatbot do for a law firm?
An AI chatbot for a law firm answers practice area, fee and jurisdiction questions on your website, screens whether the matter fits your intake criteria, and books a consultation or captures the prospect's contact details without ever giving legal advice.
Legal clients rarely call during business hours. They research lawyers at night, on weekends, and during stressful moments: right after an accident, an arrest, a divorce conversation. By the time your firm returns the call Monday morning, that lead is often gone. Chatonbo gives your firm's website an AI intake assistant that responds instantly, qualifies the matter (practice area, jurisdiction, urgency), and captures the prospect's contact details before they move on to a competitor. Train it on your practice areas, your fee structure, your geographic coverage, and your intake criteria. It will never give legal advice, never claim attorney-client privilege, and never make promises about outcomes. What it will do is turn anonymous website visitors into qualified consultation requests, in 50+ languages, at 2am when your competitors are asleep.
Questions people ask on a law firm website
The real questions, and how the assistant should answer each one once it has your pages.
1.Do I have a case?
Ideal answer: Never answers yes or no. Explains that an attorney evaluates cases, notes the practice area fits, and asks for name, phone and a short description.
2.How much do you charge?
Ideal answer: Gives your published fee structure (hourly, flat, contingency, retainer) for that practice area and offers the consultation for an exact estimate.
3.Is the first consultation free?
Ideal answer: States your consultation policy and length, then offers to book it or collect contact details.
4.Do you take cases in my county?
Ideal answer: Checks the jurisdiction list you provided, confirms or politely refers out, and asks where the matter arose.
5.Do you work on contingency?
Ideal answer: States which practice areas you take on contingency and that terms are explained at the consult.
6.How long will my case take?
Ideal answer: Gives a general range only if you published one, otherwise explains it depends and offers the consult.
7.Can I speak to a lawyer right now?
Ideal answer: Explains the intake process, collects urgency and contact details, and flags it for a same-day callback.
What a good answer looks like
Three example exchanges from a law firm assistant. Prices and names are illustrative; yours come from your own pages.
I was in a car accident yesterday. Do I have a case?
I am sorry to hear about the accident, and I hope you are okay. I cannot evaluate a case myself, but our personal injury attorneys review situations like this regularly. Can I take your name, phone number, and a brief description of what happened? An attorney will review the details and reach out, usually within a couple of hours during business hours or first thing in the morning if it is after hours.
Do you handle DUI cases in Travis County?
Yes, our criminal defense team handles DUI cases throughout Travis County and surrounding areas. We offer a free 30-minute consultation to discuss your situation and explain your options. Would you like me to book that for you now, or take your contact details so an attorney can call you?
How much do you charge for a divorce?
It depends on the situation. Uncontested divorces start at $1,500, while contested cases vary based on the issues involved, such as custody, property, and support. We offer a free initial consultation where an attorney reviews your case and gives a clear fee estimate. Would you like to schedule one?
What to feed the assistant
It only answers from what you give it. For a law firm, these are the pages and documents that matter.
- 1
Practice areas page with what you do and do not take
- 2
Fee structure: hourly rates, flat fees, contingency terms, retainer policy
- 3
Consultation policy: free or paid, length, how to book (Calendly or Cal.com link)
- 4
Jurisdictions and counties you serve, and referral partners for the rest
- 5
Attorney bios and bar admissions
- 6
Intake criteria: case types, minimum values, statute of limitations notes
Paste your website URL and the pages are crawled automatically. Anything not on the site (a price sheet, a policy document) can be uploaded as a PDF or typed in as a Q&A. If a price or policy is missing, the assistant says it does not know and offers to take the visitor's details instead of guessing.
What 5,470 real website chats show
From our study of website chat conversations across 246 live assistants, June to September 2026.
On service business websites in our study of 5,470 real chats, 18.3% of conversations ended with the visitor leaving contact details, and 39% of all chats started outside 9 to 18 local time. For a firm, that is after-hours intake happening while nobody is at the desk.
Source: What shoppers ask an AI chat assistant: 5,470 conversations analyzed (2026)
Where a law firm loses enquiries
Lost Leads After Hours
Many legal inquiries happen outside office hours. Without an instant response, your form fills go to voicemail and your prospects move on to the next firm in the search results.
Wrong-Fit Inquiries
Personal injury firms get tax questions. Family lawyers get bankruptcy inquiries. Without screening, your paralegals spend hours on cases you cannot take.
Slow Intake Loses Cases
The firm that responds first usually gets the consultation. An AI assistant responds in seconds and collects what your intake team needs.
What it will not do
The assistant will not give legal advice, assess the merits of a case, or create an attorney-client relationship. It answers from the practice, fee and intake pages you upload, so a fee it has not been given is a fee it will not quote. It cannot see your calendar unless you connect a Calendly or Cal.com link through the Booking Agent, and it hands the conversation to your staff the moment a visitor asks for a person.
AI chatbot questions from law firms
Will the chatbot give legal advice?+
No. It is configured to never provide legal advice, assess case merits, or imply an attorney-client relationship. It answers general questions about your practice, fees and process, and screens prospective clients for your team to follow up.
Does it work with my CRM (Clio, MyCase, Lawmatics)?+
Yes. Every captured lead can be sent via webhook to Clio, MyCase, PracticePanther, Lawmatics, HubSpot, or any CRM that accepts webhook input, with the full conversation transcript attached.
Can I control which cases it accepts?+
Yes. You define the screening rules: practice areas you take, jurisdictions you serve, statute of limitations cutoffs, minimum case values. The assistant follows your intake criteria and refers out the rest.
Can it book the consultation itself?+
Yes, when you connect a Calendly or Cal.com link through the Booking Agent the assistant sends the prospect to pick a real slot. Otherwise it captures preferred times and contact details and emails your intake team.
Is it confidential, and what does it cost?+
Conversations are encrypted in transit and at rest, and you can delete any conversation from your dashboard. There is a free plan; Pro is $19 per month and Business is $59 per month, each with a 30-day trial.
Related for law firms
AI chat for legal practices
The wider picture on intake, confidentiality and what a legal assistant should refuse to answer.
Lead Generation Agent
How the assistant qualifies a prospect and pushes the lead to your CRM.
Not a law firm? See all industries or the small business overview.
Put an AI assistant on your law firm website
Paste your URL, check the answers, add the one-line embed. About 2 minutes. Free plan to start, 30-day trial on Pro and Business.
Build your law firm assistant