AI Chatbot for Online Course Creators
The questions that stop a checkout are always the same: refund, certificate, prerequisites, start date, time per week. The assistant answers them from your course pages and points the student to enroll.
Free plan. Pro $19/month, Business $59/month, 30-day trial on paid plans. Setup takes about 2 minutes from your website URL.
What does an AI chatbot do for an online course business?
An AI chatbot for an online course business answers the pre-purchase questions that stall enrollment (refund policy, certificate, prerequisites, next cohort start, lifetime access, hours per week, payment plans) from your own course pages, recommends the right course for the visitor's level, and sends them to the enrollment link.
Online course creators have a specific conversion problem: visitors are interested but uncertain. "Is this course right for me? Will I have time? Is the content up to date? Do you offer a refund? Do I get a certificate? What happens after I finish?" These questions decide the sale, and they arrive at all hours, usually outside business hours. Chatonbo gives your course landing page an AI assistant that answers them instantly from your own syllabus, pricing and policy pages, addresses the common hesitations (price, time commitment, fit) with the answers you would give on a sales call, and recommends the right course based on the student's goals and level. It explains your refund policy word for word, shares the testimonials you allow, captures waitlist signups for cohorts, and sends ready students to checkout while you are recording the next module. It replies in 50+ languages, which matters when your students are spread across time zones. The result: fewer visitors leaving with an unanswered question, and students who knew exactly what they were buying.
Questions people ask on an online course business website
The real questions, and how the assistant should answer each one once it has your pages.
1.What is your refund policy?
Ideal answer: Quote the refund window and conditions exactly as written on your terms page, and explain how to request one.
2.Do I get a certificate when I finish?
Ideal answer: State whether there is a certificate, what it is called, whether it is accredited or not, and what is required to earn it.
3.What do I need to know before starting?
Ideal answer: List the prerequisites from the course page and offer the beginner course if they do not meet them.
4.When does the next cohort start?
Ideal answer: Give the next start date and enrollment deadline from your calendar, or explain that it is self-paced with instant access.
5.Do I get lifetime access or does it expire?
Ideal answer: State the access term, whether updates are included, and any platform limits.
6.How many hours per week does it take?
Ideal answer: Give the typical weekly time and total length from your syllabus, and mention that self-paced students can go slower.
7.Do you offer a payment plan or student discount?
Ideal answer: State the payment options and any discounts you have published, and link to checkout.
8.Which course should I take first?
Ideal answer: Ask two or three questions about goal and experience, then recommend one course and explain why.
What a good answer looks like
Three example exchanges from an online course business assistant. Prices and names are illustrative; yours come from your own pages.
Is this course right for a complete beginner?
Yes, the Foundation course is built for people with no prior experience. It starts from the basics and walks through everything step by step. The syllabus lists it at about 4 to 6 weeks at 3 to 5 hours per week. If you already have some experience, the Intermediate course may fit better. Want me to ask a few quick questions to recommend a starting point?
Do you offer a refund if I don't like the course?
Yes. The refund policy is 30 days, no questions asked: enroll, watch the lessons, do the exercises, and if it isn't what you hoped for, email support within 30 days for a full refund. Would you like the enrollment link, or do you have other questions first?
How much time does it take per week?
The course is designed for 3 to 5 hours per week over 6 to 8 weeks. Lessons are 10 to 20 minutes each so they fit into a lunch break or commute. Access is lifetime, so you can go faster or slower; the syllabus is the pace guide, not a deadline.
What to feed the assistant
It only answers from what you give it. For an online course business, these are the pages and documents that matter.
- 1
Syllabus or curriculum page for each course, with prerequisites and total hours
- 2
Pricing page with payment plans, discounts and what each tier includes
- 3
Refund, access term and certificate policies, exactly as written
- 4
Cohort calendar with start dates and enrollment deadlines
- 5
Student FAQ and the objections you answer in sales emails
- 6
Checkout, waitlist and application links
Paste your website URL and the pages are crawled automatically. Anything not on the site (a price sheet, a policy document) can be uploaded as a PDF or typed in as a Q&A. If a price or policy is missing, the assistant says it does not know and offers to take the visitor's details instead of guessing.
What 5,470 real website chats show
From our study of website chat conversations across 246 live assistants, June to September 2026.
In 5,470 real website chats analyzed June to September 2026, 32.7% were questions about a specific product or service, and 39% started outside 9 to 18 local time, which describes a course landing page almost exactly.
Source: What shoppers ask an AI chat assistant: 5,470 conversations analyzed (2026)
Where an online course business loses enquiries
Pre-Purchase Questions Block Sales
Students hesitate at the buy button because of an unanswered refund, certificate or prerequisite question. The assistant answers it from your policy page so they can decide.
Course Selection Confusion
You have multiple courses for different levels. Visitors get overwhelmed and leave. The assistant asks about their goal and level and recommends one.
Buyers in Every Time Zone
Your students are awake when you are not. Without an instant answer, the tab closes and the sale goes to another course.
What it will not do
The assistant answers only from the syllabus, pricing and policy pages you give it; if you have not published a refund window or certificate detail it says it does not know and offers to pass the question on. It cannot enroll a student, grant access or process a refund inside Teachable, Thinkific, Kajabi or your own platform, so it sends people to the right checkout or support link. It does not make claims about job outcomes or accreditation you have not stated, and it hands off to you whenever a student asks for a person.
AI chatbot questions from online course creators
Can the chatbot answer questions about my specific course content?+
Yes. Give it your syllabus, module list and outcomes and it answers questions about topics, prerequisites, time commitment and what students build. It only answers from that material and says so when something is not covered.
Will it handle refund requests?+
It explains your refund policy exactly as written and collects the student's email and reason, then routes the request to your support inbox or CRM by webhook. It does not process the refund itself.
Does it work with Teachable, Thinkific or Kajabi?+
It runs on any landing page or site where you can add a script tag, and captured leads and waitlist signups can be sent by webhook to your course platform or email tool. It does not grant course access; it links students to your checkout.
Does it work for cohort-based courses?+
Yes. Feed it your cohort calendar and it shares the next start date and enrollment deadline, captures waitlist signups, and points serious applicants to your application form.
How much does it cost and how long does setup take?+
There is a free plan. Pro is $19 per month and Business is $59 per month with a 30-day trial. Setup takes about 2 minutes: paste your course site URL and it learns your pages.
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Not an online course business? See all industries or the small business overview.
Put an AI assistant on your online course business website
Paste your URL, check the answers, add the one-line embed. About 2 minutes. Free plan to start, 30-day trial on Pro and Business.
Build your online course business assistant