AI Chatbot Glossary
What Is Bot Training?
Bot training is the process of providing a chatbot with data, instructions, and examples so it can respond accurately to user queries.
Definition
The process of providing a chatbot with data, instructions, and examples so it can respond accurately to user queries. Training can involve uploading knowledge base documents, writing custom instructions, setting conversation tone, and fine-tuning responses based on real interactions.
Why Bot Training Matters for AI Chatbots
Modern AI chatbots do not require model fine-tuning to work well. "Training" in practice means feeding the bot your website URL, product catalog, help center, and FAQs, plus a short system prompt describing personality and escalation rules. Most Chatonbo customers are fully trained in under an hour.
See it in practice:
Learn how to train your botRelated Terms
Training Data
Training data is the information used to teach an AI model how to respond — for chatbots, this includes knowledge base documents, website content, FAQs, and product catalogs.
Knowledge Base
A knowledge base is a structured collection of information (documents, FAQs, policies) that a chatbot uses to find accurate answers — searched in real time to ground responses.
Prompt Engineering
Prompt engineering is the art of crafting instructions that guide AI models to produce desired outputs — defining chatbot personality, knowledge boundaries, and response rules.
RAG (Retrieval-Augmented Generation)
RAG is a technique that enhances AI responses by retrieving relevant information from a knowledge base before generating an answer — reducing hallucinations and grounding replies in real data.
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