AI Chatbot Glossary
What Is FAQ Bot?
An FAQ bot is a chatbot designed specifically to answer frequently asked questions by pulling answers from a pre-built knowledge base.
Definition
A chatbot specifically designed to answer frequently asked questions. FAQ bots pull answers from a pre-built knowledge base and can handle a high volume of repetitive inquiries, reducing the load on human support teams while providing instant responses to customers.
Why FAQ Bot Matters for AI Chatbots
FAQ bots are the simplest, most common use case for AI chatbots on business websites. Upload your FAQ page, help center, or documentation, and the bot answers in natural language — without you having to manually map every question variant. Chatonbo ships an FAQ-ready template.
See it in practice:
Build an FAQ botRelated Terms
Knowledge Base
A knowledge base is a structured collection of information (documents, FAQs, policies) that a chatbot uses to find accurate answers — searched in real time to ground responses.
RAG (Retrieval-Augmented Generation)
RAG is a technique that enhances AI responses by retrieving relevant information from a knowledge base before generating an answer — reducing hallucinations and grounding replies in real data.
AI Chatbot
An AI chatbot is a conversational interface powered by artificial intelligence that understands natural language, generates human-like responses, and assists users with tasks like answering questions, capturing leads, or processing orders.
Customer Support Automation
Customer support automation uses technology — including AI chatbots — to handle customer service inquiries without human intervention.
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