AI Chatbot Glossary
What Is Generative AI?
Generative AI is a category of AI that creates new content - text, images, code - instead of just classifying or predicting from existing data.
Definition
A category of artificial intelligence that can create new content, including text, images, code, and more. In chatbots, generative AI (powered by models like GPT-5.4, Claude, and Gemini) enables dynamic, context-aware responses rather than relying on pre-written scripts.
Why Generative AI Matters for AI Chatbots
Generative AI is what makes modern chatbots feel conversational instead of robotic. Instead of matching your question to the closest scripted reply, the model generates a response on the fly, grounded in your real data (via RAG). The trade-off is that generation quality depends on both the model and how well you constrain it.
Related Terms
Large Language Model (LLM)
An LLM is an AI model trained on vast amounts of text that can understand and generate human language - LLMs like GPT-5.4, Claude, and Gemini power modern chatbots.
GPT (Generative Pre-trained Transformer)
GPT is a family of large language models developed by OpenAI that can understand and generate human-like text. Chatonbo supports GPT-5.4 as one of its model options.
AI Chatbot
An AI chatbot is a conversational interface powered by artificial intelligence that understands natural language, generates human-like responses, and assists users with tasks like answering questions, capturing leads, or processing orders.
Hallucination
A hallucination is when an AI model generates information that sounds plausible but is factually incorrect - a key risk in generative AI chatbots, mitigated by RAG and strict prompts.