Help Center / How does the knowledge base work?
Getting Started
How does the knowledge base work?
You can train your bot by adding URLs, uploading PDF or Word documents, or creating FAQ question-and-answer pairs directly in the dashboard. Chatonbo automatically processes and indexes this content so your bot can reference it in conversations.
Updated September 23, 2026
Still stuck?
Write to [email protected]: a person replies, usually within hours, always within two business days.