The Rep AI alternative that doesn't charge for traffic
Chatonbo is a flat-price AI sales agent for Shopify: $19/mo for 5,000 AI conversations, with product recommendations, in-chat add to cart, and real order tracking included. Rep AI bills by site sessions, so your price climbs with your traffic. Chatonbo only counts shoppers who actually chat.
Why merchants leave Rep AI
Rep AI is a capable product built for high-traffic stores, and the complaints are rarely about what the chatbot can do. They are about how it is billed. Rep AI prices by monthly site sessions: every visitor counts against your tier, whether or not they ever open the chat.
In practice that means growth raises your software bill before it raises your revenue. Public pricing teardowns in 2026 list plans from $39/mo, with roughly $79/mo at 10,000 sessions, $159/mo at 25,000, and $239/mo at 50,000, plus overage around $12 per 1,000 extra visitors. A good marketing month or a BFCM spike becomes a bigger invoice, even if the extra visitors never chat.
Chatonbo takes the opposite approach: one flat price, metered by conversations rather than traffic, and a written Fair Billing Guarantee that your bill will not change because you had a good month.
Chatonbo vs Rep AI at a glance
| Chatonbo | Rep AI | |
|---|---|---|
| Pricing model | Flat monthly, AI included | Session-based tiers + traffic overage* |
| What you pay for | Shoppers who actually chat | Every site visitor (sessions)* |
| Entry price | $19/mo, 5,000 AI conversations | From $39/mo, scales with traffic* |
| Cost at ~25,000 sessions/mo | Still $19-59/mo flat | Around $159/mo tier* |
| Traffic spike (e.g. BFCM) | Bill unchanged | Overage ~$12 per 1,000 extra visitors* |
| Product recommendations + add to cart in chat | Included in paid plans | Included |
| Order lookup (Shopify) | Included in paid plans | Included |
| Bot behavior at the limit | Keeps answering, we email you | Overage charges apply* |
| Free done-for-you installation | Yes, on every plan | Not offered |
*Based on publicly listed Rep AI pricing and independent pricing teardowns as of August 2026. Rep AI pricing and behavior may change; check hellorep.ai for current terms.
Selling on Shopify? See what the Chatonbo Shopify agent does in-store →
Switching is our job, not yours
Enter your store and Chatonbo drafts a brand-aware bot from your catalog and content in about 60 seconds: your tone, your products, your policies. Then either paste one script tag or install the Shopify app, or ask us to do the whole setup for you. White-glove installation is free on every plan, and your first charge is covered by a 30-day money-back guarantee.
Build my bot from my storeRep AI alternative FAQ
Why do people look for a Rep AI alternative?
The most common reason is traffic-based pricing. Rep AI tiers scale with your monthly site sessions: public pricing teardowns list plans from $39/mo, with roughly $79/mo for 10,000 sessions, $159/mo for 25,000, and $239/mo for 50,000, plus overage around $12 per 1,000 extra visitors. You pay for everyone who visits, whether or not they ever open the chat. For small and mid-size stores, the economics rarely work.
How is Chatonbo priced compared to Rep AI?
Chatonbo is flat: $19/mo for 5,000 AI conversations (Pro) or $59/mo for 10,000 (Business). We meter conversations, not traffic, so you only pay for shoppers who actually chat. There are no session tiers, no overage charges, and a traffic spike never changes your bill.
Can Chatonbo do what Rep AI does?
The revenue features, yes. Chatonbo trains itself on your Shopify catalog and policies, recommends products with in-chat add to cart, looks up real order status, captures leads, speaks 14 languages, and can open proactively with auto-open, exit-intent, and scroll triggers. That agentic layer is included in every paid plan, not gated behind a premium tier.
What happens to my bill during a BFCM traffic spike?
Nothing. Because Chatonbo charges by conversation rather than by session, a viral post or a Black Friday rush does not generate overage. And if you do exceed your conversation allowance, your bot keeps answering while we email you; upgrading is always your decision. That is part of our Fair Billing Guarantee.
Is migrating from Rep AI hard?
No. Point Chatonbo at your store and it drafts a brand-aware bot from your catalog and content in about 60 seconds. Install is one script tag or the Shopify app, and if you prefer, our team will do the whole setup and installation for you, free on every plan.
The Fair Billing Guarantee
Flat price. No meters. No surprises.
No credits, no per-resolution fees, no forced upgrades. Your bot never goes silent, you can cancel in one click, and your first charge is covered by a 30-day money-back guarantee.
See all six promises