AI Chatbot for
Magento
Chatonbo is an AI chatbot for Magento 2 and Adobe Commerce. You paste one script tag under Content, Design, Configuration, edit your theme, Footer, Miscellaneous HTML, save, flush the cache, and an assistant trained on your product and policy pages answers shoppers, captures leads, and replies in 50+ languages, 24/7. No module to install, no theme files to change, and there is a free plan.
How to install the chatbot on Magento
Magento 2 has a built-in place for footer HTML in Design Configuration. That means no module, no composer, no deploy, and you can enable the assistant per store view.
Copy your script tag
In the Chatonbo dashboard, open your bot and copy the one-line embed code. It already contains your bot ID.
Open Content > Design > Configuration
In the Magento admin, go to Content, Design, Configuration. Find the row for the store view you want (or the website or global row to cover everything) and click Edit.
Paste into Footer > Miscellaneous HTML
Expand the Footer section and paste the tag into Miscellaneous HTML. You can use HTML Head > Scripts and Style Sheets instead, but the footer keeps the widget out of the critical rendering path.
Save and flush the cache
Click Save Configuration, then go to System > Cache Management and flush the Magento cache. With full-page cache on, the assistant appears after the flush.
<script src="https://chatonbo.com/widget/chatonbo-widget.js" data-bot-id="YOUR_BOT_ID"></script>Works on Magento Open Source and Adobe Commerce 2.x with Luma, Hyva, and custom themes. Because it is a store-view setting, you can switch the assistant on for one store view or language first and roll it out later.
What the assistant can do on Magento
The assistant is trained on your crawled storefront: product pages, categories, CMS pages, shipping, and returns. Here is what that covers on Magento.
Answers from your own pages
Paste your Magento store address and the assistant crawls your pages: services, pricing, policies, FAQs, opening hours, shipping and returns. Every answer comes from your content, and when something is not on your site it says so instead of guessing.
Product questions from crawled catalog pages
The crawler reads your Magento product and category pages, including configurable product pages. Shoppers can ask about specs, materials, compatibility, and which SKU fits, and the assistant answers from those pages and links to the right one.
Lead capture with the full transcript
When a visitor wants a quote, a callback, or a follow-up, the assistant asks for a name, email, and phone number and saves the lead with the whole conversation in your dashboard. Leads can also be forwarded by email or webhook to your CRM.
50+ languages, automatically
Visitors write in their own language and the assistant answers in it: English, Spanish, French, German, Portuguese, Hebrew, Arabic, Japanese, and 50+ more. Nothing to configure, one script for every language your Magento store serves.
Human handoff when it matters
If a visitor asks for a person, the assistant points them to the Talk to a human link in the chat. With live chat switched on, your team joins the same conversation. Otherwise the assistant collects their details so you can follow up.
Looks native on Magento
Choose the colors, position, welcome message, assistant name, and avatar so the chat matches your Magento store. It sits on top of Luma, Hyva, or a custom theme without touching a template, layout XML, or static content deploy.
What is not available on Magento
Order lookup (“where is my order?”) and add-to-cart inside the chat are features of the Chatonbo Shopify app, which reads live store data. They are not available on Magento. Here the assistant works from your crawled pages: it answers product and policy questions and captures the lead, but it cannot check an order or put an item in the cart.
Live on your Magento store in minutes
Create and train your assistant
Sign up for Chatonbo and paste your Magento store address. The assistant crawls your pages and learns your business in about 2 minutes. Add PDFs, FAQs, or typed answers whenever you want it to know more. Then copy your one-line script tag.
Paste into Design Configuration
In the Magento admin, go to Content > Design > Configuration, edit your theme, paste the tag into Footer > Miscellaneous HTML, save, and flush the cache. Done, no module.
Go live and capture leads
The assistant greets visitors, answers from your knowledge base, captures leads, and hands off to your team when needed, 24/7 in 50+ languages. Review every conversation and lead in the Chatonbo dashboard.
in orders over seven weeks from shoppers who talked to the assistant first, at one US massage chair store.
That store runs on Shopify, and your numbers will depend on your traffic and prices. The mechanism is the same on Magento: answer the question that is blocking the decision at the moment it is asked, and capture the visitor when the answer needs a person.
Where it helps a Magento store
Magento stores are usually large, multi-store, and B2B-heavy. The assistant handles the repetitive pre-sale questions that otherwise land in your inbox.
B2B and wholesale
Qualify trade inquiries, explain minimum orders and account terms from your pages, and pass the transcript to your sales team as a lead.
Multi-store, multi-language
One script per store view. Each store view can carry its own assistant, and every assistant replies in the visitor's language automatically.
Spec-heavy catalogs
Parts, industrial supplies, electronics: compatibility and specification questions answered from the product page instead of a phone call.
Considered purchases
Furniture, appliances, equipment: the assistant answers the delivery, warranty, and comparison questions that stall a high-ticket sale.
Support deflection
Shipping, returns, and policy questions answered from your CMS pages 24/7, so your support team handles the cases that actually need them.
Agencies running Magento
Add a trained assistant to a client store in one admin session, no code review or deploy required. One Chatonbo account can hold several bots.
Why Magento merchants choose Chatonbo
No developer needed
Paste one line into Footer > Miscellaneous HTML in Design Configuration and flush the cache. No module, no composer, no deploy window. If you can edit your Magento store, you can add Chatonbo.
Free plan, then $19 or $59 a month
Start on the free plan. Pro is $19/month with 5,000 conversations, Business is $59/month with 10,000. Paid plans come with a 30-day free trial, and you can cancel anytime from the dashboard.
Powered by GPT-5.4
The assistant runs on the latest OpenAI model. It understands context, follows your instructions, and keeps answers grounded in your own pages rather than general knowledge.
One widget for every platform
Chatonbo has official apps for Shopify and Wix and a WordPress/WooCommerce plugin. On Magento the same widget installs with one script tag, so the dashboard, knowledge base, and lead inbox are identical.
Frequently asked questions
How do I add an AI chatbot to Magento 2?
Copy the one-line Chatonbo script tag from your dashboard. In the Magento admin, go to Content > Design > Configuration, edit your theme row, expand Footer, paste the tag into Miscellaneous HTML, click Save Configuration, and flush the cache under System > Cache Management. No module is required.
Does it work on Adobe Commerce as well as Magento Open Source?
Yes. The Design Configuration footer field exists in both Magento Open Source and Adobe Commerce 2.x, and the widget is theme-independent, so it works with Luma, Hyva, and custom themes.
The chat does not appear after saving. What did I miss?
Almost always the cache. Go to System > Cache Management and flush the Magento cache, then reload the storefront. Also confirm you edited the right scope (store view versus global) and that the tag contains your real bot ID rather than YOUR_BOT_ID.
Can the chatbot handle a large catalog?
The assistant answers from crawled product and category pages. For very large catalogs, start with your best-selling categories as knowledge sources and add more over time; you can re-crawl from the dashboard after catalog changes.
Can it look up orders or add items to the cart?
Not on Magento. Order lookup and add-to-cart inside the chat are features of the Chatonbo Shopify app, which reads live store data. On Magento the assistant answers from your crawled pages and captures the shopper's details when an order question needs a person.
How much does it cost?
There is a free plan. Pro is $19 per month with 5,000 conversations, and Business is $59 per month with 10,000 conversations. Paid plans include a 30-day free trial, and you can cancel anytime from the dashboard.
Add an assistant to your Magento store in one admin session
Free plan to start. Paid plans come with a 30-day free trial. Setup takes about 2 minutes.