AI Chatbot for
PrestaShop
Chatonbo is an AI chatbot for PrestaShop. You add one script tag either through a free custom code module or by pasting it into your theme’s footer.tpl, clear the cache, and an assistant trained on your product and policy pages answers shoppers, captures leads, and replies in 50+ languages, 24/7. Setup takes a few minutes, there is a free plan, and it works on PrestaShop 1.7 and 8.
How to install the chatbot on PrestaShop
PrestaShop gives you two routes: a module if you prefer not to touch theme files, or a one-line edit to footer.tpl if you do. Either way the assistant loads on every page of the shop.
Copy your script tag
In the Chatonbo dashboard, open your bot and copy the one-line embed code. It already contains your bot ID.
Option A: a free custom code module
Install a free custom JavaScript or custom code module from the PrestaShop marketplace (search for "custom code" or "custom JavaScript"). Paste the tag into its footer field and apply it to all pages.
Option B: the theme footer
Open your theme's templates/_partials/footer.tpl over FTP or your host's file manager and paste the tag at the end of the file. Use a child theme, created from Design > Theme & Logo > Advanced Customization, so a theme update does not overwrite it.
Clear the cache
Go to Advanced Parameters > Performance and click Clear cache, then reload the shop. The assistant appears on every page.
<script src="https://chatonbo.com/widget/chatonbo-widget.js" data-bot-id="YOUR_BOT_ID"></script>Works on PrestaShop 1.7 and 8 with the classic theme and most third-party themes. If you sell in several languages, one script covers all of them: the assistant replies in the visitor’s language.
What the assistant can do on PrestaShop
The assistant is trained on your crawled shop: product pages, categories, CMS pages, delivery, and returns. Here is what that covers on PrestaShop.
Answers from your own pages
Paste your PrestaShop store address and the assistant crawls your pages: services, pricing, policies, FAQs, opening hours, shipping and returns. Every answer comes from your content, and when something is not on your site it says so instead of guessing.
Product questions from crawled catalog pages
The crawler reads your PrestaShop product and category pages. Shoppers can ask about sizes, materials, compatibility, and which product suits them, and the assistant answers from those pages and links to the right product.
Lead capture with the full transcript
When a visitor wants a quote, a callback, or a follow-up, the assistant asks for a name, email, and phone number and saves the lead with the whole conversation in your dashboard. Leads can also be forwarded by email or webhook to your CRM.
50+ languages, automatically
Visitors write in their own language and the assistant answers in it: English, Spanish, French, German, Portuguese, Hebrew, Arabic, Japanese, and 50+ more. Nothing to configure, one script for every language your PrestaShop store serves.
Human handoff when it matters
If a visitor asks for a person, the assistant points them to the Talk to a human link in the chat. With live chat switched on, your team joins the same conversation. Otherwise the assistant collects their details so you can follow up.
Looks native on PrestaShop
Choose the colors, position, welcome message, assistant name, and avatar so the chat matches your PrestaShop store. It floats over the classic theme or any third-party theme without changing your layout or module positions.
What is not available on PrestaShop
Order lookup (“where is my order?”) and add-to-cart inside the chat are features of the Chatonbo Shopify app, which reads live store data. They are not available on PrestaShop. Here the assistant works from your crawled pages: it answers product and policy questions and captures the lead, but it cannot check an order or put an item in the cart.
Live on your PrestaShop store in minutes
Create and train your assistant
Sign up for Chatonbo and paste your PrestaShop store address. The assistant crawls your pages and learns your business in about 2 minutes. Add PDFs, FAQs, or typed answers whenever you want it to know more. Then copy your one-line script tag.
Add the tag via module or footer.tpl
Paste the tag into a free custom code module, or into your theme's templates/_partials/footer.tpl, then clear the cache under Advanced Parameters > Performance. The assistant loads on every page.
Go live and capture leads
The assistant greets visitors, answers from your knowledge base, captures leads, and hands off to your team when needed, 24/7 in 50+ languages. Review every conversation and lead in the Chatonbo dashboard.
in orders over seven weeks from shoppers who talked to the assistant first, at one US massage chair store.
That store runs on Shopify, and your numbers will depend on your traffic and prices. The mechanism is the same on PrestaShop: answer the question that is blocking the decision at the moment it is asked, and capture the visitor when the answer needs a person.
Where it helps a PrestaShop store
PrestaShop shops are often multi-language and run by small teams. The assistant takes the repetitive pre-sale questions off that team, in every language.
Multi-language European shops
A shopper in Madrid, Lyon, or Milan writes in their own language and gets an answer from your pages in that language. One script, no translation modules.
Fashion and sizing
Fit, size charts, materials, and care instructions answered from the product page, so fewer size-related returns and fewer abandoned carts.
Parts and compatibility
Auto parts, electronics, spares: the assistant answers "does this fit my model?" from your product data and links the right SKU.
Delivery and returns
Shipping zones, delivery times, and return conditions answered from your CMS pages, 24/7, instead of piling up in your contact form.
B2B and quotes
The assistant qualifies trade inquiries, explains minimum orders from your pages, and captures the buyer's details for your sales follow-up.
Small teams
When one person runs support, the assistant handles the evening and weekend questions and leaves a lead with the transcript for the morning.
Why PrestaShop merchants choose Chatonbo
No developer needed
Paste one line into a free custom code module or footer.tpl and clear the cache. No paid module, no hooks to register. If you can edit your PrestaShop store, you can add Chatonbo.
Free plan, then $19 or $59 a month
Start on the free plan. Pro is $19/month with 5,000 conversations, Business is $59/month with 10,000. Paid plans come with a 30-day free trial, and you can cancel anytime from the dashboard.
Powered by GPT-5.4
The assistant runs on the latest OpenAI model. It understands context, follows your instructions, and keeps answers grounded in your own pages rather than general knowledge.
One widget for every platform
Chatonbo has official apps for Shopify and Wix and a WordPress/WooCommerce plugin. On PrestaShop the same widget installs with one script tag, so the dashboard, knowledge base, and lead inbox are identical.
Frequently asked questions
How do I add an AI chatbot to my PrestaShop store?
Copy the one-line Chatonbo script tag from your dashboard, then either paste it into a free custom code module from the PrestaShop marketplace (footer, all pages) or into your theme's templates/_partials/footer.tpl. Clear the cache under Advanced Parameters > Performance and the assistant loads on every page.
Which PrestaShop versions are supported?
PrestaShop 1.7 and 8, with the classic theme and most third-party themes. The widget is a single script tag, so it does not depend on a specific theme or module version.
Module or footer.tpl: which should I use?
Use a free custom code module if you would rather not edit theme files. Use footer.tpl if you are comfortable with FTP and want no extra module; in that case put it in a child theme so theme updates do not remove it.
Does it work for a shop in several languages?
Yes. One script covers every language in your shop. The assistant detects the language the visitor writes in and answers in it, from your pages.
Can it look up orders or add items to the cart?
Not on PrestaShop. Order lookup and add-to-cart inside the chat are features of the Chatonbo Shopify app, which reads live store data. On PrestaShop the assistant answers from your crawled pages and captures the shopper's details when an order question needs a person.
How much does it cost?
There is a free plan. Pro is $19 per month with 5,000 conversations, and Business is $59 per month with 10,000 conversations. Paid plans include a 30-day free trial, and you can cancel anytime from the dashboard.
Give your PrestaShop store an assistant that speaks every language
Free plan to start. Paid plans come with a 30-day free trial. Setup takes about 2 minutes.