Marcus Reyes
Principal AI Engineer · Chatonbo
Marcus runs applied AI at Chatonbo. His work focuses on retrieval-augmented generation, grounded response quality, and squeezing production-grade answers out of GPT-5.4, Claude, and Gemini without breaking the budget. Before Chatonbo, Marcus shipped conversational AI features at two large language-model companies and contributed to open-source RAG libraries used by thousands of teams.
Articles by Marcus
How to Embed a Chatbot on Your Website (Step-by-Step, Any Platform)
The complete guide to embedding an AI chatbot on your website — WordPress, Shopify, Wix, Webflow, Squarespace, or plain HTML. One script tag, 2 minutes, no developer needed.
How to Train an AI Chatbot on Your Own Data (Without Machine Learning)
You don't need to fine-tune a model or hire a data scientist to train an AI chatbot on your business data. Here's exactly what "training" means in 2026, how RAG works, and the 4 steps to do it in an afternoon.
Reducing Hallucinations in AI Chatbots: A Practical Guide
Why AI chatbots make things up, when it actually matters for your business, and the concrete techniques that cut hallucinations to a negligible level — without the hype.
Why AI Agents Are Replacing Live Chat in 2026
Live chat was revolutionary a decade ago. But in 2026, businesses are discovering that AI agents deliver faster responses, lower costs, and better customer satisfaction — without the staffing headaches.
GPT-5.4 vs Claude vs Gemini: Which AI Model Is Best for Business Chatbots?
We compare the three leading AI models of 2026 for business chatbot use cases — accuracy, speed, multilingual support, and cost. The answer might surprise you.
AI Chatbots vs Traditional Chatbots: What Changed in 2026
Rule-based chatbots frustrated customers for years. Here's how AI-powered chatbots are fundamentally different — and why the distinction matters for your business.
How to Build the Perfect Knowledge Base for Your AI Chatbot
Your AI chatbot is only as good as the knowledge you give it. Here's a step-by-step guide to building a knowledge base that delivers accurate, helpful responses.
Webhook Automation: Connecting Your AI Chatbot to Everything
Webhooks turn your AI chatbot into a powerful automation trigger. Learn how to connect lead captures to CRMs, email tools, spreadsheets, and custom workflows.
The Future of AI Agents: 5 Predictions for Late 2026 and Beyond
AI agents are evolving rapidly. Here are five predictions for where the technology is heading and what it means for businesses that deploy them.
Prompt Engineering for Business AI Agents: Write Instructions That Work
The custom instructions you write for your AI chatbot determine how well it performs. Here's how to write effective prompts that drive results.