AI Chatbot Glossary
What Is Flow Builder?
A flow builder is a visual tool for designing chatbot conversation flows using drag-and-drop — useful for scripted workflows without code.
Definition
A visual tool for designing chatbot conversation flows using a drag-and-drop interface. Flow builders let non-technical users create complex conversation paths, set up conditional logic, and define actions like sending emails or updating CRM records.
Why Flow Builder Matters for AI Chatbots
Flow builders are powerful for rule-based workflows — onboarding, qualification, structured intake — and less useful for open-ended AI conversations. Modern AI chatbot platforms either skip flow builders entirely (AI handles the flow) or combine them with AI so you get structure plus flexibility.
Related Terms
Decision Tree
A decision tree is a flowchart-like structure that guides chatbot conversations through predefined questions and branches.
Chatbot
A chatbot is a software application that simulates human conversation through text or voice — ranging from simple rule-based systems to advanced AI-powered agents.
Workflow Automation
Workflow automation uses technology to automate multi-step business processes — a chatbot can capture a lead, create a CRM record, send a follow-up email, and schedule a demo from one conversation.
Try Chatonbo free
Deploy an AI chatbot on your website in under 5 minutes — no credit card required.
Get Started Free