AI Chatbot Glossary
What Is Quick Replies?
Quick replies are pre-set buttons inside the chat window letting visitors respond with one click — speeds up common questions and reduces drop-off.
Definition
Pre-set buttons that appear inside the chat window so visitors can respond with a single click instead of typing. Commonly used for the most frequent questions ("Pricing", "Book a demo", "Talk to support") to speed up the conversation and reduce drop-off.
Why Quick Replies Matters for AI Chatbots
Quick replies work best on mobile and for first-time visitors who are not sure what to ask. Surface 3–5 options, not 20. Treat them as shortcuts that live alongside a free-text input — not as the only way to respond.
Related Terms
Trigger
A trigger is a condition or event that causes a chatbot to take an action — page load, time on page, scroll depth, exit intent, or specific URL visit.
Chatbot Widget
A chatbot widget is an embeddable UI component that adds a chat interface to any website — typically a floating button that opens into a conversation window.
Open-Ended Conversation
An open-ended conversation lets users type anything in their own words rather than selecting from predefined options — AI chatbots excel because they understand free-form input.
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