Gorgias alternative for stores that want AI answers without a helpdesk bill
Stay on Gorgias if you run a support team that lives in a multichannel inbox: email, social, SMS and voice, with macros, rules and SLAs. Nothing on this page replaces that. Switch to Chatonbo if what you actually need is an AI assistant on your storefront that answers from your own content, shows products with pictures, adds them to the cart and tracks orders, at a flat $19 or $59 a month with no ticket tiers and no per-interaction AI fees.
Why stores look for a Gorgias alternative
Gorgias prices the helpdesk by ticket volume: Starter is $40/mo for 50 tickets, Basic $90/mo for 300, Pro $550/mo for 2,000 and Advanced $1,430/mo for 5,000 (monthly billing, as listed on gorgias.com on September 11, 2026). Past the allowance you pay $0.40 per ticket on the smaller plans. The AI Agent is on every plan, but it is metered too: $1.50 per automated interaction once you pass the included count.
That model makes sense for a support organization that measures tickets. It makes less sense for a small store whose real question is "can the chat answer people and help them buy while I sleep?" For that job you are paying for a ticketing system you may barely open.
Chatonbo is the other shape: one flat price, AI included, and the selling features (product cards with pictures, add-to-cart in chat, order tracking) come with the official Shopify app on paid plans.
Every Chatonbo plan is covered by a written Fair Billing Guarantee that your bill will not change because you had a good month.
Chatonbo vs Gorgias at a glance
| Chatonbo | Gorgias | |
|---|---|---|
| Pricing model | Flat monthly: Free, Pro $19/mo, Business $59/mo | Tiered by ticket volume: Starter $40/mo (50 tickets), Basic $90/mo (300), Pro $550/mo (2,000), Advanced $1,430/mo (5,000)* |
| Per-seat or per-resolution fees | None. No per-seat, per-ticket or per-resolution fees | Not per seat. $0.40 per ticket past the allowance on Starter and Basic; AI Agent $1.50 per automated interaction past the included count* |
| AI answers from your own site content | Yes, drafted from your website URL, documents and product catalog | AI Agent on every plan, metered per automated interaction (30 included on Starter and Basic)* |
| Shopify add-to-cart in chat | Yes, product cards with pictures and add-to-cart inside the chat (official Shopify app) | Not listed on the pricing page |
| Order tracking | Yes, shoppers get order status in the chat (Shopify app) | Order data in the agent inbox; AI order handling counts as automated interactions |
| Languages | 50+ languages | Multilingual support available; not itemized on the pricing page |
| Setup time | About 2 minutes from a website URL | Helpdesk onboarding: channels, rules, macros |
| Free plan | Yes, plus a 30-day free trial on paid plans | No permanent free plan; free trial without a credit card* |
*Based on gorgias.com/pricing as viewed on September 11, 2026, monthly billing. Gorgias pricing may change; check gorgias.com for current terms.
Want the full feature-by-feature breakdown? Read the complete Chatonbo vs Gorgias comparison →
Reasons to switch from Gorgias
One flat bill instead of a ticket meter
Chatonbo Pro is $19/mo for 5,000 AI conversations and Business is $59/mo for 10,000. There is no ticket tier to outgrow and no $0.40 overage. A busy month costs the same as a quiet one.
AI is the product, not a metered add-on
On Gorgias the AI Agent bills $1.50 per automated interaction past your allowance. On Chatonbo every conversation is AI-answered from your website, documents and catalog, and that is what the plan price covers.
The chat sells, not only supports
With the official Shopify app, the assistant shows product recommendations with pictures, adds items to the cart inside the chat and tracks orders. One US massage chair store saw $107,725 in orders over seven weeks from shoppers who talked to the assistant first.
Live in about 2 minutes
Paste your website URL and Chatonbo drafts a brand-aware assistant from your content. Install the Shopify or Wix app, or the WordPress/WooCommerce plugin, and it is live. No rules, macros or routing to configure first.
When you should stay on Gorgias
We would rather you pick the right tool than sign up and leave. Two honest cases where Gorgias is the better fit.
You need a real helpdesk
Gorgias is a full ticketing system: email, social, SMS and voice in one inbox, macros, rules, SLAs and hundreds of user seats on Basic and above. Chatonbo has a simple inbox with human handoff and lead capture; it is not a ticketing suite.
Your team is the support product
If several agents work tickets all day and you rely on revenue analytics, dedicated support and deep integrations across the Gorgias ecosystem, the ticket-based price is buying real tooling. Chatonbo is built for stores where the AI handles most conversations and a person steps in occasionally.
Moving from Gorgias to Chatonbo in 3 steps
- 1
Draft the assistant from your site
Enter your store URL. Chatonbo reads your pages, policies and products and drafts the assistant in about 2 minutes. Add any help docs you keep outside the site.
- 2
Install the app
Add the official Shopify app (or Wix app, or WordPress/WooCommerce plugin) so product cards, add-to-cart and order tracking work in the chat. Turn on the theme embed and you are live.
- 3
Run both during the trial, then decide
Keep Gorgias open during the 30-day trial. Chatonbo answers on the storefront and hands off to a human by email or your inbox when needed. When the AI is carrying the load, downgrade or cancel Gorgias at your own pace.
Gorgias alternative FAQ
Is Chatonbo cheaper than Gorgias?
For most small and mid-size stores, yes. Gorgias lists Starter at $40/mo for 50 tickets, Basic at $90/mo for 300, Pro at $550/mo for 2,000 and Advanced at $1,430/mo for 5,000 (monthly billing, September 2026), with $0.40 per extra ticket on the smaller plans and $1.50 per automated AI interaction past the allowance. Chatonbo is a flat $19/mo for 5,000 AI conversations or $59/mo for 10,000, with a free plan and no per-ticket or per-interaction fees.
Does Chatonbo replace Gorgias ticketing?
No. Chatonbo is an AI assistant with a simple inbox, human handoff and lead capture. It is not a multichannel helpdesk with email, social, SMS, voice, macros and SLAs. If you need those, keep Gorgias, or run Chatonbo on the storefront alongside it.
Can Chatonbo track orders like Gorgias?
Yes, on Shopify. With the official Chatonbo Shopify app the assistant looks up order status for the shopper inside the chat. Gorgias shows order data to agents in the inbox and can automate order questions through its AI Agent, billed as automated interactions.
Can I run Chatonbo and Gorgias together?
Yes. Many stores keep their helpdesk for email and social and let Chatonbo answer on the website. When a conversation needs a person, Chatonbo hands off and can email the transcript, so nothing is lost.
How long does switching from Gorgias take?
About 2 minutes to draft the assistant from your website URL, plus installing the Shopify app so add-to-cart and order tracking work. There is no data migration because Chatonbo learns from your site and catalog directly. Paid plans come with a 30-day free trial.
The Fair Billing Guarantee
Flat price. No meters. No surprises.
No credits, no per-resolution fees, no forced upgrades. Your bot never goes silent, you can cancel in one click, and your first charge is covered by a 30-day money-back guarantee.
See all six promises