AI Chatbot Glossary
What Is Session?
A session is a single continuous interaction between a user and a chatbot — tracking conversation history, user context, and captured data from first message to end.
Definition
A single continuous interaction between a user and a chatbot, from the first message to the end of the conversation. Sessions track conversation history, user context, and captured data. A new session typically begins when a visitor returns after a period of inactivity.
Why Session Matters for AI Chatbots
Sessions decide what the chatbot "remembers" within a conversation. A good platform maintains session context across page navigations so visitors do not have to repeat themselves. Chatonbo uses sessionStorage to preserve context as visitors browse multiple pages.
Related Terms
Chatbot
A chatbot is a software application that simulates human conversation through text or voice — ranging from simple rule-based systems to advanced AI-powered agents.
Personalization
Personalization tailors chatbot responses to individual users based on browsing history, past purchases, location, or prior conversations — driving engagement and conversion.
Live Chat
Live chat is a real-time communication channel connecting website visitors to human agents — often combined with AI chatbots that handle initial inquiries.
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