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Help Center / Can the AI chatbot add products to the cart on a Shopify store?

What it can do (features & platforms)

Can the AI chatbot add products to the cart on a Shopify store?

Yes. On a Shopify store with the Chatonbo app installed, the assistant shows product cards in the chat with the photo, price, live stock and an Add to cart button, so a shopper can add the item without leaving the conversation. On the Business plan it also builds one-click checkout links: when a shopper says "I'll take it", the assistant sends a link that already has the products in the cart, with a validated discount code applied if they have one. The catalog syncs from Shopify, so prices and availability are always current.

Updated October 3, 2026

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