Help Center / Can the chatbot track Shopify orders for customers?
What it can do (features & platforms)
Can the chatbot track Shopify orders for customers?
Yes. With the Chatonbo app installed on Shopify, a shopper who asks "where is my order" gives the order number or the email on the order, and the assistant answers with the live status, the carrier and the tracking link straight from Shopify, 24 hours a day. It never invents delivery dates: when the order cannot be found or the details do not match, it says so and offers to pass the question to you. Live order lookup is included on the Pro and Business plans; on the free plan the assistant collects the shopper's details and sends them to you instead.
Updated October 3, 2026
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