Help Center / Can visitors open the chat in a large window with their past conversations?
Can visitors open the chat in a large window with their past conversations?
Yes, with workspace mode on Pro and Business plans. Turn it on in your bot under Design, Panel and layout, Workspace mode. The chat gets an expand button: visitors open a large window with the conversation on one side and a sidebar with their past chats, a search box, a New chat button, a short list of what your assistant can do and a language switch.
Where past chats are kept
Each visitor's list of past chats lives in their own browser, on that device, for 180 days; chats older than 30 days move to Archived. Nothing new is stored about your visitors: the conversations are the same ones you already see in your dashboard. Clearing site data in the browser clears the list. A chat you delete from your dashboard disappears from the visitor's list the next time they try to open it.
What it can do list
Write up to 8 short lines, one per line, for example "Track an order" or "Book a demo". They show in the sidebar under "What your assistant can do", and clicking a line sends it as the visitor's question, so they double as conversation starters.
Language switch
Off by default: the assistant uses your bot's language setting. Turn on "Let visitors choose the language" and pick 2 or 3 languages to show a switch in the sidebar; the assistant then answers in the chosen language and the window's buttons follow it, even if your bot is set to one fixed language. The choice lasts for the visitor's browser tab.
Small or large by default
By default the chat opens in the small corner window with an expand button. Choose "Large window" under "When a visitor opens the chat" to open the large window straight away when a visitor taps the chat button. Automatic openings, such as exit intent or a timer, always use the small window.
On phones
On a phone the large window fills the screen and the sidebar opens from the menu button in the header. Minimize returns to the normal chat, and closing the chat always brings it back to the small window next time.
Updated
Still stuck?
Write to [email protected]: a person replies, usually within hours, always within two business days.
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