AI Chatbot Glossary
What Is AI Shopping Assistant?
An AI shopping assistant is a chat-based helper embedded in an online store that guides shoppers to the right product, answers questions about sizing, shipping, and returns, tracks orders, and can add items to the cart, all inside one conversation.
Definition
A shopping assistant is trained on the store's own pages, product catalog, and policies, so its answers reflect real prices, variants, and stock instead of generic knowledge. It typically combines retrieval (finding the relevant product or policy text) with tools (order lookup, discount validation, add to cart, checkout link). Shoppers reach it from a chat bubble on the storefront; the same assistant may also answer on WhatsApp or other channels. Good assistants say "I don't know" or hand off to a human when the answer is not in the source material.
Why AI Shopping Assistant Matters for AI Chatbots
Shoppers abandon when they cannot find an answer quickly, and a large share of store questions repeat ("do you ship to Canada?", "where is my order?", "which size?"). An assistant resolves those instantly and, when a visitor is ready, shortens the path to checkout. Chatonbo's AI shopping assistant installs on Shopify, WooCommerce, Wix, and any website; it syncs the catalog, tracks orders on Shopify and Wix, and supports add to cart and checkout links on paid plans.
See it in practice:
Add a shopping assistant to your storeRelated Terms
Agentic Commerce
Agentic commerce is online shopping where an AI agent takes actions on the shopper's behalf - looking up order status, applying discounts, confirming stock, and building checkout links - instead of only answering questions.
AI Product Recommendations
AI product recommendations are product suggestions generated by an AI system from a shopper's stated needs and the store's live catalog, delivered in conversation or on the page, rather than from a fixed "customers also bought" rule.
AI Order Tracking
AI order tracking is the ability of a store's chat assistant to look up a customer's order in real time and answer "where is my order?" with the actual status, carrier, tracking link, and expected delivery, after verifying the customer's identity.
Conversational Commerce
Conversational commerce is the practice of buying and selling through chat - letting customers discover products, get recommendations, ask questions, and complete a purchase inside a messaging conversation.