Can an AI sales assistant answer product questions on an online store?

Yes. Product questions are the largest topic in store chats, 36.7% of all conversations in our study, and that is what the assistant is built for. It reads your product pages or synced catalog (titles, variants, prices, stock, descriptions) and answers questions like "does this run small", "is it in stock in blue" or "which one is better for a beginner", recommending products as cards with photos and prices. When it does not know, it says so and takes the shopper's email instead of guessing.

Updated October 3, 2026