The bot cannot look up orders

Order lookup needs three things: a Pro or Business plan, the Chatonbo app installed on the store (Shopify, WooCommerce plugin or Wix app), and the store's permission to read orders, which is granted during the app install. The assistant then answers with the order status, carrier and tracking link. For privacy it shows the item list and the tracking link only when the shopper gives both the order number and the email used at checkout; with one of them it gives status and carrier and asks for the other.

Updated September 23, 2026