My plan says unlimited knowledge sources but the bot stops me at the limit

This happens when the account is on a paid plan that has not started yet: a trial that is waiting for the card at go-live, or a Shopify subscription that has not been approved in the Shopify admin. Open Settings, Billing: if you see "add a card" or "approve in Shopify", finish that step and the limits update immediately. If billing shows the plan as active and the limit still appears, write to [email protected] and a person fixes the account the same day.

Updated September 23, 2026