I am not getting lead notification emails

Three things to check, in order. First, Settings, Notifications: "Email me when a new lead is captured" must be on for your user. Second, the address on your user: accounts created from the Wix or Shopify app sometimes carry a placeholder login address that cannot receive mail; set your real email in Settings, Profile. Third, look in spam for mail from [email protected] and add it to your contacts. Leads are always in the dashboard under Leads regardless of email.

Updated September 23, 2026