Visitors click Talk to a human but are told nobody is available

The assistant only offers the live handoff when the dashboard shows a team member online within the live chat hours set on the bot's Integrations page. Outside those hours, or when nobody has the dashboard open, it takes the visitor's email instead and the team gets the conversation by email. If your team is online and visitors still see the offline message, check the live chat hours and time zone on the bot, and keep the dashboard tab open while you work.

Updated September 23, 2026