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Help Center / How do I cancel and make sure I am not charged again

Troubleshooting (from real support tickets)

How do I cancel and make sure I am not charged again

Settings, Billing, Cancel plan. The plan stays active until the end of the period and nothing is charged after that. Two things to know: uninstalling the Shopify app cancels a Shopify-billed subscription, but it does not cancel a subscription that was started on chatonbo.com with a card, and the other way round. If you are not sure which one you have, write to [email protected] with your store address and we confirm the cancellation in writing.

Updated September 23, 2026

Still stuck?

Write to [email protected]: a person replies, usually within hours, always within two business days.

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