ChatonboChatonbo
Solutions
TemplatesTry ItUse CasesPricingCompareIntegrationsDocsBlog
LoginSign Up Free

Help Center / I seem to have two accounts with the same email

Troubleshooting (from real support tickets)

I seem to have two accounts with the same email

Installing the Shopify app creates a login for the store, and if you had also signed up on chatonbo.com with the same email, you end up with two. We merge them on request: write to [email protected] from either address and say which one should stay. Since September 2026 the app install links itself to an existing account automatically when the store's contact email matches, so new installs no longer create a duplicate.

Updated September 23, 2026

Still stuck?

Write to [email protected]: a person replies, usually within hours, always within two business days.

Build my chatbot freeAll help questions

Related questions

  • The bot is installed on Shopify but does not show on my store
  • The bot only knows some of my products
  • My website URL was crawled but the linked pages were not
  • My plan says unlimited knowledge sources but the bot stops me at the limit
  • I am not getting lead notification emails
ChatonboChatonbo

AI-powered chatbot platform for sales, support, and lead capture.

Rated 5.0 out of 5 on the Shopify App Store (4 reviews)

© 2026 Chatonbo. All rights reserved.

Product

  • How It Works
  • Pricing
  • Lead CRM
  • Integrations
  • Documentation
  • Templates
  • Compare
  • Alternatives
  • Head-to-head comparisons
  • Research
  • Chatbot statistics
  • State of Ecommerce Chat 2026
  • Customers
  • AI Visibility Checker
  • Blog

Solutions

  • Sales Agent
  • Support Agent
  • Shopify Agent
  • WooCommerce Agent
  • Wix Agent
  • Webflow Agent
  • BigCommerce Agent
  • Squarespace Agent
  • E-commerce Agent
  • Lead Generation Agent
  • All Industries
  • Small Business
  • Lead Capture
  • Real Estate
  • Healthcare
  • Restaurants
  • Legal
  • Education

Guides

  • Zapier Integration
  • Webhook Setup
  • WordPress Install
  • Shopify Install
  • Wix Install
  • HubSpot CRM
  • Slack Notifications
  • Zendesk Escalation
  • Zoho CRM
  • Google Analytics

Company

  • About
  • Contact
  • Help Center
  • Privacy Policy
  • Terms of Service
  • Affiliate Program
  • Chatbot Development Services
  • Authors
LanguagesEnglishEspañolPortuguêsFrançaisDeutschעברית