Help Center / I seem to have two accounts with the same email
Troubleshooting (from real support tickets)
I seem to have two accounts with the same email
Installing the Shopify app creates a login for the store, and if you had also signed up on chatonbo.com with the same email, you end up with two. We merge them on request: write to [email protected] from either address and say which one should stay. Since September 2026 the app install links itself to an existing account automatically when the store's contact email matches, so new installs no longer create a duplicate.
Updated September 23, 2026
Still stuck?
Write to [email protected]: a person replies, usually within hours, always within two business days.