Where is lead capture configured

There is no separate lead capture tab. The assistant captures a name, email or phone whenever a visitor types one, and asks for contact details once a real answer has been given, according to the bot's Instructions. To collect details before the chat starts, turn on the pre-chat form under the bot's Display settings. Every captured lead appears under Leads and, if enabled, is emailed to you and sent to your CRM or webhook.

Updated September 23, 2026